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A Big Year for Borrowers: The Moments That Shaped 2025

A Big Year for Borrowers: The Moments That Shaped 2025

As the year draws to a close, the mortgage and finance broking industry finds itself reflecting on what has been one of the most eventful and transformative periods in recent memory. From major government policy changes to shifting lending conditions, industry consolidation, and new regulatory priorities, 2025 brought a wave of developments that shaped how brokers supported borrowers across Australia.

It was a year marked by resilience, innovation, and adaptation — and borrowers continued to rely on brokers more than ever to navigate constant change. Here’s a look back at the stories that defined the industry in 2025.

Following Anthony Albanese’s landslide re-election in May, several major housing and small business policies took centre stage. The government expanded the 5 per cent Deposit Scheme, rolled out the Help to Buy program, and extended the $20,000 instant asset write-off. These updates helped strengthen borrowers confidence at a time when the market was still adjusting to higher living costs.

One of the biggest shifts came in February, when the Reserve Bank delivered its first rate cut in four years, reducing the cash rate to 4.10 per cent. Two additional cuts followed in May and August, easing pressure on households and prompting many homeowners and borrowers to reassess their lending options.

With confidence slowly returning, the broker channel reached record territory. Mortgage brokers were responsible for 77.6 per cent of new loans in the June quarter — the highest on record. Although the share dipped slightly later, the total value of broker-written loans set a new peak, highlighting the continued trust Australians place in broker expertise.

The industry also witnessed legal proceedings involving former director Joshua Fuoco, who was permanently banned from financial services and given a suspended sentence for targeting vulnerable clients. His case underscored the sector’s ongoing commitment to protecting consumers and upholding strong professional standards.

A positive development came with LMG’s acquisition of The Brokers’ Bible, a digital tool used by brokers to access lender policies, scenarios, and AI-powered assistance. The platform will continue to operate independently, ensuring brokers across the industry can benefit from its resources.

A Big Year for Borrowers: The Moments That Shaped 2025

Student loan treatment was a major talking point in 2025 as the Treasurer directed regulators to modernise how HELP debt is assessed. Many welcomed the change, which aimed to make the mortgage process fairer for borrowers with student loans. Still, some questioned how it might affect long-term affordability and lender risk assessment.

One announcement that surprised many brokers was NAB’s decision to close its Advantedge brand. While new lending ceased from September, existing clients will transition to NAB-branded products in 2026 with no changes to pricing, fees, or commissions — and with improved digital banking features added during the migration.

The long-awaited merger continued progressing, with ANZ confirming that Suncorp Bank will fully transition by June 2027. Leadership changes throughout the year signalled ongoing transformation within the enlarged organisation.

Brand alignment was another major theme, with Lendi Group naming Aussie as its primary broking brand. Its Find.Buy.Own model — covering conveyancing, buyer’s agency, and partnerships — positioned Aussie as a more holistic solution for clients.

Regulation remained a key focus as ASIC reinforced that mortgage broking would be a top priority moving forward. With brokers now responsible for most home loans, the regulator emphasised stronger oversight of best interests duty compliance, complaints handling, and internal audits.

Loan Market CEO David McQueen stepped down in October, with executive chairman Sam White stepping into the CEO role. The transition ensured business continuity while McQueen took time to explore new opportunities.

The federal government introduced a special $47.3 million Compensation Scheme of Last Resort levy for 2026. While the broking industry will only contribute 1.4 per cent, many groups argued that brokers were being asked to shoulder costs unrelated to their sector. The government has since signalled broader reform of the scheme.

Consolidation in the mutual banking sector continued, with Qudos Bank and Bank Australia merging to form a group serving 300,000 customers and managing $18 billion in assets.

The Commonwealth Bank also made news with the appointment of Baber Zaka as general manager of third-party banking. His focus will centre on strengthening broker relationships and simplifying processes in the year ahead.

Reflecting on 2025, it’s clear that the year brought meaningful change to Australia’s lending landscape. From policy updates and regulatory reforms to record broker activity and major industry transitions, brokers continued to play a crucial role in helping Australians navigate homeownership. As 2026 approaches, the industry remains committed to guiding clients through whatever comes next.

A Big Year for Borrowers: The Moments That Shaped 2025

If you’re planning your next financial move in 2026 — whether it’s refinancing, purchasing, or simply reviewing your options — our team is here to help. Contact us anytime for support and tailored guidance.